xenaRadio - Help

For listeners who demand the ultimate in streaming audio... 24-bit 96-khz DVD quality!

Help

Browsers Supported Test Browser General Help Performance (skipping, buffering)
Volume Low Misc Radio & Player Controls Compare Audio

Take a few minutes to set up your computer and browser...
You won't be disappointed!

Browsers Supported:

If you have any one of the supported browsers below installed on your computer... open it and go to xenaRadio.com... you won't be disappointed!

Internet Explorer 4.0 or newer (recommended) [Download/ Update Internet Explorer]
Netscape 7.1 (with ActiveX support) (works fair)
Netscape 8.0 or newer (may require Setup) [Download/ Update Netscape]
Mozilla FireFox (may require Media Wrap activeX) [Download/ Update Firefox]
Note: Other browsers may not work correctly.

Browser Test Section
Perform Tests in Numerical Order

***Test 1***
Check for Script Blocking
(Internet Explorer Users Only)

Important: If you get a security warning at the top of this page stating that Scripts and ActiveX Controls are being blocked... You MUST click the warning and choose "Allow Blocked Content" before continuing with the tests... All Content on xenaRadio is certified safe. xenaRadio is rated Green (Safe) by McAfee SiteAdvisor
Glossary: What is Script Blocking?

***Test 2***
Check for Javascript

Do you see a message in red in a box above saying "Your Browser is JavaScript Enabled"?
Yes If No... Stop! Do Not Continue With Tests. See Our Help Section Below
Glossary: What is JavaScript?

***Test 3***
Check for Windows Media Player

Click This Link: Test Player & Sound Card
Windows Media Player should open on desktop and play a test file
Did you hear the test file?
Yes No Windows Media Player Downloads

***Test 4***
Check for Embedding

Click button at left... If you've answered yes to all the above a single test file should play in an embedded Window Media Player above.
Did you hear the test file? (may require a few seconds buffer time)
Yes No

***Test 5***
Check for ASX Support

Click button at left... If you've answered yes to all the above a test ASX (playlist) file containing 2 audio files should play in an embedded Window Media Player above... You should be able to listen to xenaRadio the way we intended!
Did you hear both test files? (may require a few seconds buffer time)
Yes No

If your browser is FireFox: Download Media Wrap activeX component

If you are still having problems:
See our help section below or contact us

Help Section

Problem or Question

Help Solutions

I can't hear the music. What's wrong?

Necessary Items for listening:

If you get a security warning at the top of any page on our site stating that Scripts and ActiveX Controls are being blocked... You MUST click the warning and choose "Allow Blocked Content" to listen... All Content on xenaRadio is certified safe. xenaRadio is rated Green (Safe) by McAfee SiteAdvisor
Glossary: What is Script Blocking?
You MUST have an ActiveX and JavaScript enabled browser (see your security settings in browser preferences).
Internet Explorer 4.0 (and later) and Netscape 7.1 (and later) with Active X all work.
Internet Explorer is the recommended browser.
Netscape 8 (or later) Users may require setup
Mozilla FireFox may require Media Wrap activeX component
Windows Media Player 7 or later MUST be installed to listen to our content.
Download at (Includes MAC and other systems):
Windows Media Player Downloads
You MUST have have a computer with a sound card. If your sound card is not 24-bit 96khz capable the stream will be automatically converted to lower audio quality.
The sound MUST be enabled, not muted, and the volume elevated high enough to hear. Note that you may have 2 volume controls... one on the player and a main volume control on your computer.
For "Hi" 24-bit 96khz audio... an internet connection capable of receiving at least 200kbs is recommended. A slower connection can listen but buffer times may be substantial before audio starts playing. "Lo" dialup audio streams should produce minimal buffering (see performance issues below).

Performance Issues

Performance issues:
The sound is erratic.

Ultra-Enhanced 24-bit DVD quality audio need a high speed internet connection (DSL, Cable, or faster) to limit buffering before play starts.

Make sure you have a new updated version of Windows Media Player. Open the player on desktop. Open "Preferences". Click the "Connection" tab then check to see that your player preferences for "Performance" is set to "Automatically Detect Connection Speed" or to a download speed equal to or less than your internet connection speed.
Excessive buffering indicates you are not receiving the data fast enough. Probable causes are you have something else downloading in addition to our stream, your internet connection is too slow, our server is busy, or internet is busy.
Close unneeded programs running in the background on your computer to free up resources. Streaming audio buffers to memory limits... if you don't have enough available memory the audio will stop and buffer. Expert users will know how to allocate more memory.
Update your browser to the latest version
If all this fails you probably need to find a faster internet service provider, add more memory, or update your computer.

Misc

Why is the volume too low even when I set the player volume control to max?

You have 2 volume controls... one in the player and a main volume control on your computer or keyboard. Try raising the main volume control. For Windows users the main volume control can be found on your task bar, keyboard, or in Control Panel/ Sounds and Audio Devices/Volume. You can put the volume control on your task bar by putting a check mark in the box beside "Place volume icon in the taskbar" and then clicking "Apply".

I have a high speed internet connection but the "Hi" audio quality doesn't sound much better then the "Lo"

Your sound card may not be able to play 96khz 24-bit audio. Windows media player converts the "Hi" stream to the highest quality your sound card can play.

Update your sound card to a 24-bit 96khz (or better) capable card to hear the best audio stream. Don't forget to use quality speakers.

I get a Browser Warning that active content is being blocked.

This site uses scripts to implement playlists. Please click the warning and allow blocked content. All content on xenaRadio.com is safe.
Glossary: What is Script Blocking?

Can I download the Music?

No. We are a listen-only site... All media on this site are copyrighted and cannot be copied or distributed without permission from the copyright holder.

What does Ultra-Enhanced audio mean?

The Ultra-Enhanced audio format was developed by Wayne Fetherbay of Gringoloco Studios. The process maximizes the sound quality for premium speakers. It allows extremely high quality streaming stereo audio to be served over high-speed dsl or cable internet connections.

Who is Xena Xeon?

Xena Xeon is our computer generated voice. Xena assists us as a DJ and host when everyone else is busy. She's a very efficient employee and is willing to work for an extremely small salary... but she can be be a little conceited at times! She has a high opinion of her abilities and beauty!
Meet Xena

Radio & Player Controls

The player controls on all pages are fully functional. You can use the "Next" and "Previous" buttons to step through all playlists. You can set the volume, stop, pause, or mute the audio.

Radio Controls

Choose any genre channel from the menu that you wish to hear. Our home page plays artists from all channels.

Choose your internet connection speed (Lo for dialup or Hi for cable, DSL).

The "New Random Artist" button selects another random artist in the current channel.

Enjoy your visit!

Compare Audio
Listen and compare our 24-bit 96-khz DVD Quality audio to standard mp3 audio
Right Click and choose "Save Target As..." to Download
Right Click downloaded files and check the "Properties"

Standard mp3
DVD Quality 24-bit 96khz wma